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EnglishGuest Engagement
Engage with guests at every step of their journey – without the admin overload
Manage your guest communications from one place
Guest Engagement allows you to manage all guest communications in a single place, no matter where guests booked or what platform guests communicate with you on.
Manage guest communications, automate upsell offers, check-in forms, digital directories, and review collection seamlessly from Little Hotelier.
Enhance your guest experience
Seamless guest communications
Keep all guest conversations flowing effortlessly from a single inbox, whether it’s through email, SMS, WhatsApp, Airbnb or Booking.com. Save time with scheduled messages or enrich the guest experience with tailored upsell emails or warm welcome texts.
Hassle-free arrivals
Collect arrival times and guest information prior to arrival so you can personalise the guest’s experience and help them get to their room more quickly. Guest details are instantly synchronised with their reservation record so you can manage all guest details in one place.
Delight your guests with a digital directory
Curate a digital guide that showcases your property’s services, amenities, local attractions and upsell offers. This can be easily accessed online or via a unique QR code.
Drive more positive reviews
Automatically send feedback surveys to your guests so you can proactively address any issues or automatically funnel positive reviews to be published on your preferred review site.
See how Little Hotelier Guest Engagement works
A little love
“Guest Engagement is brilliant for putting photos in emails as well as generating a QR code in the bedrooms so guests can access all sorts of information about the hotel. We can automatically send all our necessary communications pre and post-stay to ensure our guests are always informed and engaged.”
Haven Hall Hotel,
UK
“I wanted to have a coherent and integrated solution to interact with customers to improve brand image, customer satisfaction, and time spent by our employees. We’ve found that streamlining online check-in, easily collecting feedback, and communicating offers particularly useful.”
Cetătuia Hotel &
Restaurant,
Romania
